The Learning Centre (TLC) is a nonprofit organization who has been providing training programs to professionals for more than 30 years. With decades of operation, TLC has earned a good reputation national wide thanks to its core curriculum and skilled trainers. People show their interests of joining this team and carry on the excellent training programs. However, due to the switching of focus from training to service delivery, the training programs became money-losing sector of TLC. TLC is now financially carried by its service programs. Unfortunately, many signs show that TLC may not be able to continue its service delivery in the coming fiscal year because its customers may not want to renew service contracts with TLC. The organization wants to switch back to its training services and expand its market to corporate training and to outside Ontario market.Base on the market analysis and the situation where TLC is at, the board has decided several strategic intents as well as critical success factors. The top priority for the organization is to stabilize its financial performance and divest its service delivery. Meanwhile, TLC needs to establish its corporate training services to bring income, which was brought by service delivery. Moreover, the board expect TLC to show its national presence as it used to do. To achieve these strategic intents and fulfill all the critical success factors. The Executive Director has made an operation plan with 7 Key Action Items from aspects of location, marketing, client/customer relationships, human resource capability, and government relationships. With action items above, TLC will be able to survive next year in terms of financial and operational performance. Moreover, with its training service model becomes mature, it has the opportunity to expand national wide. Thus, in the near future, TLC can be back to its glory time when it has many branches operating across the nation.